Privacy Policy

Effective date: August 9, 2026

Last updated: August 9, 2026

Rexdesigner (“Rexdesigner,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, transfer, and protect personal data when you:

• Visit rexdesigner.com or another website or online service operated by Rexdesigner;

• Contact us or request information about our services;

• Purchase a subscription, one-time service, product, or other offering;

• Submit a project request or provide project materials;

• Attend a consultation, meeting, or presentation;

• Communicate or otherwise interact with us; or

• Use any Rexdesigner service that refers or links to this Privacy Policy.

This Privacy Policy is intended to comply with applicable privacy and data-protection laws, including the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.

1. Who We Are

Rexdesigner is a Philippines-based creative studio providing 3D development, 3D modeling, rendering, animation, architectural visualization, virtual-reality and metaverse content, and related creative and digital services.

For personal data collected through our website and business operations, Rexdesigner generally acts as the personal information controller.

When a client provides personal data contained in project materials and instructs us to process that information solely for the performance of the client’s project, Rexdesigner may act as a personal information processor on behalf of that client.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through Rexdesigner’s website, services, communications, project-management systems, payment processes, and other business activities.

It does not govern the independent privacy practices of third-party websites, applications, payment providers, social-media platforms, or collaboration tools. Those third parties maintain their own privacy policies and are responsible for their respective processing activities.

3. Personal Data We Collect

The personal data we collect depends on how you interact with us and which services you use.

3.1 Contact and Identity Information

We may collect:

• Full name;

• Business or company name;

• Job title or position;

• Email address;

•Telephone or mobile number;

• Country, region, or time zone;

• Billing or business address; and

• Social-media or professional-profile information you voluntarily provide.

3.2 Account and Subscription Information

When applicable, we may collect:

• Account username or identifier;

• Subscription plan and status;

• Account preferences;

• Authorized or client-added users;

• Project-request history;

• Service-usage records; and

• Account-administration information.

3.3 Payment and Transaction Information

We may collect:

• The service, product, or subscription purchased;

• Billing information;

•Payment amount and currency;

• Invoice and receipt details;

• Transaction date and status;

• Payment-provider transaction references; and

• Records required for accounting, tax, refund, dispute, and fraud-prevention purposes.

Payments may be processed by third-party payment providers. Rexdesigner may not directly receive or store complete payment-card or financial-account credentials. Payment providers process this information in accordance with their own privacy policies and security practices.

3.4 Project and Service Information

To provide our services, we may collect and process:

• Project briefs and instructions;

• Reference images and documents;

• 2D and 3D design files;

• Drawings, plans, measurements, models, textures, videos, and audio;

• Product, architectural, branding, or marketing materials;

• Client comments, revisions, approvals, and feedback;

• Uploaded files and associated metadata;

• Project deadlines and delivery requirements; and

• Other content voluntarily provided for a project.

Project materials may occasionally contain personal data relating to a client, its employees, customers, contractors, or other individuals.

Clients should provide only the information necessary for the project. Sensitive personal information should not be submitted unless it is necessary for the project and Rexdesigner has approved its submission in advance.

3.5 Communications and Support Information

We may collect records of emails, contact-form submissions, customer-support requests, consultations, meeting notes, project-platform messages, complaints, inquiries, feedback, and other business communications.

If a meeting is recorded, we will provide appropriate notice or obtain consent when required by applicable law.

3.6 Website, Device, and Usage Information

When you visit our website or use our online services, we may automatically collect:

• Internet Protocol address;

• Browser type and version;

• Device type and operating system;

• Approximate location derived from an IP address;

• Referring and exit pages;

• Pages viewed and links selected;

• Date and time of access;

• Session duration;

• Cookie or similar technology identifiers; and

• Website performance, diagnostic, and security information.

3.7 Information From Third Parties

We may receive information from payment processors, website and online-shop providers, scheduling and communication platforms, project-management and collaboration tools, analytics and security providers, social-media and professional platforms, referral partners, and authorized clients or representatives.

4. How We Use Personal Data

4.1 Providing Our Services

We use personal data to respond to inquiries, prepare proposals, administer subscriptions, manage project requests, produce and deliver creative work, communicate about projects, provide support, arrange meetings, and maintain project records.

4.2 Payments and Business Administration

We use personal data to process purchases, invoices, payments, subscriptions, cancellations, credits, and refunds; maintain financial records; prevent fraud; and resolve billing questions or disputes.

4.3 Communications

We may send project and service updates, administrative notices, transaction confirmations, responses to inquiries, changes to our services or policies, and marketing communications where permitted by law.

Service-related communications may be necessary to administer a project, account, transaction, or subscription. Marketing communications are optional, and you may unsubscribe at any time.

4.4 Improving and Protecting Our Services

We may use personal data to understand service usage, diagnose problems, improve performance and customer experience, evaluate new services, prevent misuse or fraud, protect our systems and intellectual property, and prepare aggregated or de-identified statistics.

4.5 Legal and Regulatory Purposes

We may use or preserve personal data to comply with applicable laws and lawful requests, maintain required records, establish or defend legal claims, enforce our agreements, investigate suspected misconduct, and protect the rights, safety, property, and legitimate interests of Rexdesigner, our clients, and others.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data based on one or more of the following:

• Your consent;

• The necessity of processing to enter into or perform a contract with you;

• Compliance with a legal or regulatory obligation;

• Rexdesigner’s legitimate interests or those of a third party, provided those interests do not override your fundamental rights and freedoms;

• The establishment, exercise, or defense of legal claims;

• Protection of life, health, or safety; or

• Another basis permitted by applicable law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing performed before your consent was withdrawn.

Some information is required for us to provide a service, process a payment, or comply with the law. If you do not provide it, we may be unable to enter into or perform a contract with you.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to enable essential functions, maintain security, remember preferences, measure traffic and performance, understand website usage, and support permitted marketing.

Essential cookies may operate because they are necessary for the website to function. Where required, analytics, preference, or marketing cookies will be used only after obtaining appropriate consent.

You can manage cookies through our cookie banner, where available, or through your browser settings. Disabling certain cookies may affect some website functions. For more information, please review our Cookies Policy.

7. How We Share Personal Data

We do not sell or rent personal data.

7.1 Service Providers

We may use third-party providers for payment processing, hosting, cloud storage, file transfer, email, communications, meetings, scheduling, project management, analytics, cybersecurity, fraud prevention, accounting, legal services, and other operational support. These providers may process personal data only for the services they provide, subject to their contractual and legal obligations.

7.2 Personnel and Contractors

Information may be shared with Rexdesigner employees, team members, independent contractors, or production partners who require access to complete a project or perform business functions. Authorized personnel must handle personal data confidentially and use it only for authorized purposes.

7.3 Client Representatives and Authorized Users

If a service is purchased or managed by an organization, certain information may be available to its authorized account owner, administrator, representative, or client-added users.

7.4 Legal and Regulatory Disclosures

We may disclose personal data when reasonably necessary to comply with applicable law or a lawful request, protect or enforce our rights, investigate fraud or security incidents, or protect the safety and rights of Rexdesigner, our clients, or others.

7.5 Business Transfers

If Rexdesigner undergoes a reorganization, merger, acquisition, financing, transfer, or sale of all or part of its business or assets, personal data may be disclosed to the parties involved, subject to appropriate confidentiality and privacy safeguards.

8. Client-Provided Personal Data

Clients must ensure that they have the necessary legal authority, notice, consent, or other lawful basis to provide personal data contained in project files or instructions.

When we process such information solely according to a client’s documented instructions:

• The client remains responsible for determining the lawful purposes of processing;

• We process the information only as necessary to provide the agreed services;

• Access is limited to authorized personnel and service providers;

• We apply reasonable security and confidentiality measures; and

• We return, retain, or delete the information according to our agreement, legal obligations, and established retention practices.

Clients must not instruct Rexdesigner to collect or process personal data unlawfully.

9. International Data Transfers

Rexdesigner is based in the Philippines and serves clients in different countries. Some personnel and service providers may process or store personal data outside your country.

Where required, we use reasonable safeguards for international transfers, which may include contractual data-protection obligations, confidentiality agreements, access restrictions, security controls, data-processing agreements, and other safeguards recognized under applicable law.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type and sensitivity of the information, the duration of the client relationship, project-support requirements, contractual commitments, applicable limitation periods, legal and accounting requirements, fraud prevention, dispute resolution, backups, and business continuity.

Project materials may be retained while a project or subscription is active and for a reasonable period afterward to support revisions, reorders, recordkeeping, or dispute resolution. Financial and transaction records may be retained for the period required under applicable law.

Backup copies may remain temporarily after deletion until overwritten or removed through our normal backup cycle. When information is no longer required, we will securely delete, destroy, anonymize, or restrict it, as appropriate.

11. Data Security

We maintain reasonable and appropriate organizational, physical, and technical safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, improper processing, and other reasonably foreseeable security risks.

These safeguards may include access controls, authentication measures, confidentiality requirements, secure storage, system monitoring, backups, software updates, and restrictions on access to project and client information.

No internet transmission or electronic storage method is completely secure. We therefore cannot guarantee absolute security.

If you believe your account, project files, or communications with Rexdesigner have been compromised, contact us immediately at support@rexdesigner.com.

If a personal data breach requires notification under applicable law, we will notify the appropriate authorities and affected individuals within the legally required period.

12. Your Privacy Rights

Subject to applicable law and lawful exceptions, you may have the following rights:

12.1 Right to Be Informed

You have the right to know whether your personal data is being collected or processed and to receive information about that processing.

12.2 Right of Access

You may request confirmation of whether we process your personal data and request access to that information.

12.3 Right to Correct Information

You may request correction of personal data that is inaccurate, incomplete, outdated, misleading, or incorrect.

12.4 Right to Object

You may object to processing based on consent or legitimate interests, including certain uses for direct marketing.

12.5 Right to Erasure or Blocking

You may request the suspension, withdrawal, blocking, removal, or destruction of personal data where permitted by law. This right may be limited where retention is legally required, necessary to perform a contract, or needed for legal claims.

12.6 Right to Data Portability

Where applicable, you may request a copy of personal data you provided in a structured, commonly used, and machine-readable format.

12.7 Right to Withdraw Consent

Where we rely on consent, you may withdraw that consent at any time.

12.8 Right to File a Complaint

You may raise a concern directly with Rexdesigner or submit a complaint to the appropriate data-protection authority if you believe your privacy rights have been violated.

12.9 Right to Damages

You may seek compensation where provided by applicable law for harm caused by unlawful or unauthorized processing of personal data.

13. How to Exercise Your Rights

To submit a privacy request, email support@rexdesigner.com with the subject line Privacy Request.

Please include your full name, the email address associated with your interaction with us, a clear description of your request, and sufficient information to help us locate the relevant records.

We may request reasonable proof of identity or authority before fulfilling a request. If you submit a request for someone else, we may require evidence that you are legally authorized to act for that person.

We will respond within the period required by applicable law. Requests may be denied or limited where a legal exception applies, but we will explain the reason where legally permitted.

14. Marketing Communications

We may send information about Rexdesigner services, offers, updates, or relevant content when permitted by law.

You may unsubscribe using the link in a marketing email or by contacting support@rexdesigner.com. Unsubscribing from marketing does not prevent necessary transactional, project, billing, security, or service-related communications.

15. Children’s Privacy

Our website and services are intended for business clients and individuals who are at least 18 years old.

We do not knowingly collect personal data directly from children under 18. If we learn that a child provided personal data without appropriate authorization, we will take reasonable steps to delete it.

16. Third-Party Websites and Services

Our website and communications may link to third-party websites, social-media platforms, payment services, scheduling systems, online shops, and collaboration tools.

Rexdesigner does not control and is not responsible for the independent privacy or security practices of those third parties. We encourage you to review the privacy policy of every third-party service you use.

17. Automated Decision-Making

Rexdesigner does not currently use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

If this practice changes, we will provide any notice, explanation, and rights required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technologies, providers, legal obligations, or privacy and security procedures.

The updated policy will be posted on our website with a revised “Last updated” date. If a change materially affects how we process personal data, we will provide additional notice where reasonably appropriate or legally required. Where new consent is required, we will request it before applying the relevant processing.

Previous versions may be retained for legal and recordkeeping purposes and provided upon reasonable request.

19. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our processing of personal data, please contact:

Rexdesigner

Email: support@rexdesigner.com

Website: https://www.rexdesigner.com